Online Facilities Requisition Frequently Asked Questions

How do I get access to the system?

You will need to fill out a Request for Access form, have your departmental supervisor sign it, and send it to Gene Giles at 100 Maintenance Center. Because we no longer have paper forms with signatures, we want to make sure everyone with system access is authorized.

How do I get back to “Home”?

Click the Search button. That will get you back to the original screen. From here you can click Insert to enter another request.

What do I type in the FacilityFocus login screen?

Just “X” / close out of this screen, and go back to your insideND “Submit a Facilities Requisition” link. This will log you back in.

I am having trouble finding my property in the search screen.

Click on the Property zoom (magnifying glass). At the bottom of the screen, change the Rows displayed per page to 1000. Then, click on the word “Description” at the top of the page. This will give you a list of all buildings on campus, sorted alphabetically.

What if I can’t find my property or location/room number in the selection list?

Just type the information in the extra description field.

What if I have attachments/documents that need to go with the Facilities Requisition?

You can fax them to 1-8312. Make sure you write the Customer Request Number or Reference number from your online Facilities Requisition on the fax.

What is the format for entering FOAPALs in the Account Number field?

Enter the entire FOAPAL, with each part separated by spaces. For example: 100000 12345 12345 12.

How I do I know whether to fill in an Account Number?

For work that is paid for by Facilities Ops (e.g. leaky faucet), you do not need to fill in the Account number. For work that is paid for by your department (e.g. move furniture), you will need to provide a FOAPAL. For more information on how to differentiate building funded from department funded, visit the Facilities Operations Web site at:
http://www.nd.edu/~ndfacop/resources/index.shtml

When I zoom in on one of the searchable fields, and then hit Back, I lose all the data I typed in already.

Instead of hitting Back, hit Cancel. Also, make sure you only have one Customer Request screen open. This is a bug that we have reported to our software vendor.

Can I tell if something is complete online?

Yes, by viewing the detail on your customer request in the search screen. You can tell if something has been processed by Facilities Operations if it is in “Assigned” status. If something is still in “Open” status, it has not yet been processed. If you want more information on the status of a work request, you can call Facilities Operations at 1-7701. Note – Business Managers and Dormitory Rectors do have access to detailed status and cost information on work requests. Alternatively, you can contact your business manager or rector for status information.

Why do I see Requisitions submitted by other people when I do a Search?

You will see all requests submitted by anyone with your Requestor ID. This way you will be able to check to see if anyone else has submitted a request already. You will not be able to see requests entered by other departments – they will have a different Requestor ID. The exception to this is for Business Managers and Rectors – they will have access to all requests submitted in their building.